Terms of Service

Effective date: September 13, 2026

1. Acceptance of Terms

By accessing or using the website at www.zipadeeservices.com(the “Site”), or by ordering, receiving, or paying for any service from Zip-A-Dee Services, LLC (“Zip-A-Dee,” “we,” or “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Site and do not order our services.

2. Services

Zip-A-Dee provides residential waste collection, junk hauling, recycling, maintenance, and related services in the Shenandoah Valley, Virginia. Service availability, pricing, routes, and schedules are subject to change. These Terms govern your service unless you have signed a separate written agreement with us that says otherwise.

3. Subscription Billing and Automatic Renewal

Recurring services, including weekly trash collection, recycling, liner service, and similar add-ons, are sold as a subscription. By starting a recurring service, you acknowledge and agree that:

• Your subscription renews automatically for successive billing periods until you cancel it under Section 5.
• Unless your signup confirmation states a different interval, your subscription is billed monthly.
• You authorize Zip-A-Dee to charge the payment method you provide, on each billing date, for the then-current rate of your plan plus any add-ons, taxes, and fees, without further notice to you.
• This authorization continues until your subscription is cancelled and all amounts you owe are paid in full.

Your billing date is set when service begins and remains the same each period. If your account is billed by invoice rather than by automatic charge, payment is due upon receipt of the invoice.

We may change subscription rates, fees, and service levels. We will provide notice before a new rate takes effect, by email, invoice message, or notice on the Site. The new rate applies to billing periods beginning after that notice. Continuing to receive service after the effective date of a change constitutes your acceptance of it. If you do not accept a change, your remedy is to cancel under Section 5.

4. Payment Methods, Failed Payments, and Fees

You are responsible for keeping current, valid, and authorized payment information on file at all times. Depending on how your account is set up, you can update your card and review past invoices through our billing portal, or by contacting us by phone at (540) 252-5340 or by email at info@zipadeeservices.com. Not every account is managed through the billing portal. If the portal does not recognize your email address, contact us directly and we will update your payment information for you. A payment method that is expired, declined, closed, or otherwise unusable does not suspend your obligation to pay.

If a payment fails or an invoice becomes past due:

• We may reattempt the charge against any payment method you have on file, on any schedule we choose.
• We may suspend or discontinue collection service until your balance is paid in full. Suspension does not cancel your subscription, stop billing, or waive amounts already owed.
• A returned payment, including a returned check or failed bank transfer, incurs a returned payment fee of $50.00.
• Past-due balances accrue a late charge of 1.5% per month, or the maximum rate permitted by Virginia law if lower, from the original due date until paid.
• You are responsible for our reasonable costs of collection, including collection agency fees and, where permitted by law, court costs and attorneys’ fees.

If you believe a charge is incorrect, contact us within 30 days of the charge so we can review it. Contacting us first allows us to resolve billing errors directly and promptly.

5. Cancellation and Termination

You may cancel a recurring service at any time by contacting us by phone at (540) 252-5340 or by email at info@zipadeeservices.com. Cancellation is not currently available through the billing portal. We will confirm your cancellation. If you do not receive a confirmation, your request has not been processed and you should contact us again.

To avoid being charged for the next billing period, your cancellation request must reach us before your next billing date. Cancellation takes effect at the end of the billing period you have already paid for, and service continues through that date.

We may suspend or terminate your service immediately, with or without notice, if you:

• Fail to pay any amount when due;
• Place prohibited or hazardous materials out for collection, as described in Section 8;
• Create an unsafe condition for our crews, vehicles, or equipment;
• Materially misrepresent the volume, type, or location of the waste to be collected; or
• Breach any other provision of these Terms.

We may also discontinue service, or stop serving an area, for any reason on 30 days’ notice.

6. Refunds and Service Credits

Except as stated in this Section or as required by law, all charges are non-refundable and billing periods are not prorated. Cancelling partway through a billing period does not entitle you to a refund of that period.

If we terminate your service for convenience under the last paragraph of Section 5, we will refund the unused portion of any period you have prepaid. If we fail to provide a scheduled collection for reasons within our control, your sole remedy is a make-up collection or a service credit for the missed collection, at our option. We are not required to provide credits for collections missed because of weather, road conditions, natural disaster, labor disruption, equipment failure, government action, inaccessible containers, or other causes described in Section 12.

7. Customer Responsibilities and Service Conditions

To receive service, you agree that:

• Containers are placed at the agreed collection point, unobstructed and accessible, by 6:00 AM on your scheduled collection day.
• Waste is bagged and contained, the lid closes, and the container is not overloaded. Loose, overflowing, or excessively heavy containers may be left uncollected or billed as extra volume at our then-current rates.
• Recycling is limited to accepted materials and is free of food waste and other contamination. Contaminated recycling may be collected as trash and billed accordingly.
• Our vehicles have safe, lawful access to the collection point. We are not required to enter private drives, gated areas, or surfaces that in our judgment cannot safely support our equipment.
• You have the authority to request service at the service address and to authorize our presence on the property.

We are not liable for damage to driveways, walkways, curbs, lawns, landscaping, or other surfaces resulting from the ordinary operation of collection vehicles and equipment on or adjacent to the service address.

8. Prohibited and Hazardous Materials

You may not place, and we do not accept, any of the following for collection:

• Hazardous, toxic, radioactive, infectious, or medical waste, or any material regulated as hazardous under federal, state, or local law;
• Liquids, paint, solvents, fuels, oils, pesticides, pool chemicals, or automotive fluids;
• Batteries, propane tanks, ammunition, explosives, or other items that may ignite, explode, or damage equipment;
• Asbestos, tires, or construction and demolition debris; and
• Any item we identify as excluded from your service plan.

Title to and risk of loss for non-prohibited waste passes to Zip-A-Dee upon collection. Title to and risk of loss for prohibited or hazardous materials remains with you at all times, whether or not we collect them, and you remain the generator of that material for all legal purposes. You are responsible for all resulting costs, including cleanup, remediation, disposal, fines, penalties, and damage to our equipment or facilities.

9. Equipment

Carts, containers, and other equipment we supply remain the property of Zip-A-Dee at all times. You agree to use them only for their intended purpose, keep them at the service address, and return them or make them available for retrieval promptly after service ends. You are responsible for loss of or damage to our equipment while it is in your possession, other than ordinary wear and tear, and we may bill you for its repair or replacement at our then-current rates.

10. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Zip-A-Dee, its owners, employees, and contractors from and against any claims, damages, losses, liabilities, fines, penalties, and expenses, including reasonable attorneys’ fees, arising out of or relating to your breach of these Terms, your placement of prohibited or hazardous materials, an unsafe condition at the service address, or your violation of any law or the rights of a third party.

11. Disclaimer of Warranties

The Site and our services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty regarding the Site’s accuracy, reliability, or availability. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this Section may not apply to you.

12. Limitation of Liability

To the fullest extent permitted by law, Zip-A-Dee shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising from your use of the Site or our services, whether based in contract, tort, or any other theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site or our services shall not exceed the amounts you actually paid to us for service during the six months immediately preceding the event giving rise to the claim.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including weather, road or site conditions, natural disaster, fire, epidemic, labor disruption, vehicle or equipment failure, fuel or parts shortage, landfill or transfer station closure, or any act of government. Some jurisdictions do not allow certain limitations of liability, so parts of this Section may not apply to you.

13. Dispute Resolution and Class Action Waiver

Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal resolution first. Before starting an arbitration or other proceeding, you agree to contact us at info@zipadeeservices.com with a written description of the dispute and the relief you seek, and to give us 60 days to resolve it.

Binding arbitration.If we cannot resolve the dispute informally, you and Zip-A-Dee agree that any dispute arising out of or relating to these Terms, the Site, or our services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Virginia or, at your election, by telephone, video, or on written submissions. The arbitrator’s decision may be entered as a judgment in any court of competent jurisdiction.

Small claims exception. Either party may bring an individual claim in a Virginia small claims court that has jurisdiction, instead of arbitration.

Class action and jury trial waiver. You and Zip-A-Dee agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding. You and Zip-A-Dee waive any right to a jury trial. If this paragraph is found unenforceable as to a particular claim, that claim shall proceed in court and the rest of this Section shall remain in effect.

Your right to opt out. You may opt out of this Section 13 by sending written notice of your decision to opt out to Zip-A-Dee Services, 21 N Broad St. STE E, Luray, VA 22835, or to info@zipadeeservices.com, within 30 days after you first accept these Terms. Include your name and service address. Opting out of this Section does not affect any other part of these Terms, and will not affect your service.

14. Use of the Site

You agree to use the Site only for lawful purposes. You may not:

• Submit false or misleading information through our forms
• Attempt to interfere with or disrupt the Site’s operation
• Use automated tools to scrape or collect data from the Site

15. Form Submissions

When you submit a form on our Site (contact, start service, service request, junk hauling, or refer-a-friend), you consent to being contacted by Zip-A-Dee Services regarding your inquiry. Forms are processed by JotForm, Inc. and are subject to their terms of service.

16. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Zip-A-Dee Services or its licensors and is protected by copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Subject to Section 13, the exclusive venue for any dispute is the state or federal courts located in Page County or Warren County, Virginia, and you consent to their jurisdiction.

18. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site, or continued receipt of service, after the effective date constitutes acceptance of the updated Terms.

19. General Provisions

These Terms, together with your signup confirmation and any separate written agreement you have signed with us, are the entire agreement between you and Zip-A-Dee regarding their subject matter. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will stay in full force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our written consent. We may assign them in connection with a sale or transfer of our business. Notices to you may be sent to the email address, mailing address, or phone number on your account. Sections 4, 6, 8, 9, 10, 11, 12, 13, and 19 survive termination of your service.

20. Contact

Questions about these terms? Contact us:

• Zip-A-Dee Services
• 21 N Broad St. STE E, Luray, VA 22835
• Email: info@zipadeeservices.com
• Phone: (540) 252-5340